Railway department asked to pay compensation for passenger stolen luggage

Vastavam web:Railways has to ensure safety of not just the passengers, but also their belongings, Delhi state consumer commission has said while holding it responsible for service deficiency after a commuter’s luggage got stolen.Railways has to ensure the safety of the passengers and also the safety of his belongings and any shortcoming or inadequacy or imperfection amounts to deficiency in service and therefore it renders Railways liable to pay compensation as loss or injury including the mental injury suffered by him,” the state commission’s Presiding Member Salma Noor said.The commission rejected the Railways’ claim that it was not responsible as the stolen luggage was not booked or paid for, saying a passenger is not bound to do so.
The commission also did not accept the contention of the Railways that it was not responsible as the incident was a result of failure of law and order, which is a State subject.According to the complaint filed by Chaudhary, she booked a 2-Tier AC ticket to travel on October 9, 2010 from New Delhi to Habibganj in Bhopal in the Bhopal Express.It said as soon as the train departed, she began settling down, a bag kept on the upper berth went missing. The stolen bag had a laptop and several valuable articles worth of Rs 45,000, it added.The complainant could not find any official to file a complaint as the train had already departed, he said.The TTE arrived later to check the tickets and he also expressed difficulty in assisting her in any manner.

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